Privacy Policy

Effective Date: May 1, 2025

SimplySplit Inc. ("SimplySplit", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website www.simplysplit.ca (the "Site") and use our document preparation services (the "Services").

Please read this Privacy Policy carefully. By using our Site and Services, you agree to the collection, use, and disclosure of your information as described herein.

1. Information We Collect

We collect information about you in various ways when you interact with our Site and Services:

  • Information You Provide Directly:

    • Quote & Contact Forms: When you fill out our Quick Quote form or Contact form, we collect information such as your name, email address, and details about your situation relevant to the quote (e.g., filing type, children).

    • Intake Questionnaire: When you purchase our Services and complete the detailed Intake Questionnaire (hosted via Tally.so), we collect extensive personal information required for divorce document preparation. This includes, but is not limited to: full legal names, addresses, dates of birth, occupations, contact details for both spouses, marriage and separation details, information about dependent children (names, birth dates, arrangements), and details regarding agreed-upon terms of separation.

    • Payment Information: When you purchase our Services, payment is processed by our third-party payment processor, Stripe. We do not directly collect or store your full credit card information. Stripe provides us with confirmation of payment and limited details like the last four digits of your card.

  • Information Collected Automatically:

    • Log Data & Analytics: Like most websites, our Site (hosted on Squarespace) automatically collects certain information when you visit. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and timestamps. We use this information for site administration and analytics.

    • Cookies & Tracking Technologies: We use cookies and similar technologies (like those used by Squarespace, Google Analytics, and Meta Pixel) to operate and analyze our Site, track user interactions, and potentially measure advertising effectiveness. Cookies are small data files stored on your device. You can typically control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: Primarily, to prepare your uncontested divorce documents based on the information you submit through the Intake Questionnaire.

  • To Process Payments: To facilitate payment transactions via Stripe for the Services you purchase.

  • To Communicate With You: To respond to your inquiries via the contact form, send you transaction confirmations, deliver your prepared documents electronically, and provide important updates about our Services.

  • To Improve Our Site and Services: To analyze how users interact with our Site (using aggregated and anonymized data where possible) to understand usage patterns and improve functionality and user experience.

  • For Analytics and Marketing: To understand website traffic sources and user behavior using tools like Google Analytics. If you interact with our ads on platforms like Facebook/Instagram, the Meta Pixel helps us measure ad effectiveness (we do not share your sensitive intake data with Meta for ad targeting).

  • To Comply with Legal Obligations: To meet legal and regulatory requirements.

3. How We Store and Protect Your Information

We use third-party platforms to provide our Services, and your data is stored within these systems:

  • Website & Analytics: Squarespace hosts our Site and collects basic analytics. Google Analytics and Meta Pixel collect usage data.

  • Forms: Tally.so hosts our Quick Quote and Intake Questionnaires.

  • Data Storage: Airtable serves as our primary database for storing the detailed information submitted via the Intake Questionnaire.

  • Document Generation: Documint uses the data from Airtable to generate your PDF documents.

  • Payment Processing: Stripe processes your payments securely.

We rely on the security measures implemented by these reputable third-party providers, which typically include encryption, access controls, and other industry-standard practices. We also implement reasonable administrative and technical safeguards within our own operations to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

4. How We Share Your Information

We do not sell your personal information. We only share your information in the following limited circumstances:

  • With Service Providers: We share information with the third-party tools essential to providing our Services, as described above (Tally.so, Airtable, Documint, Stripe, Squarespace, Google, Meta). These providers are authorized to use your information only as necessary to provide their services to us.

  • For Document Preparation: Information from your Airtable record is passed to Documint specifically for the purpose of merging it into your document templates.

  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

  • Business Transfers: If SimplySplit is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Your Choices and Rights

  • Access and Correction: You may have the right to access the personal information we hold about you and request corrections to inaccuracies. Please contact us at info@simplysplit.ca to make such requests.

  • Deletion: You can request the deletion of your information, subject to our need to retain certain data for legal or operational purposes (e.g., transaction records).

  • Cookies: You can manage cookie preferences through your web browser settings.

  • Marketing Communications: You can opt-out of any promotional emails (if applicable) by following the unsubscribe instructions in the email.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services you requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Intake information specifically used for document generation may be retained for a limited period consistent with business needs and legal requirements, after which it may be securely deleted or anonymized.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of the Site and Services after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: SimplySplit Inc. Email: info@simplysplit.ca